Where do I check-in?
A staff member will greet buses at the museum’s main entrance in the large turn around on Gendy Street. We ask no more than 2 lead teachers enter the building to begin the check-in process. Please have your final attendance numbers ready. During this time chaperones can help students depart from the buses.
When should we arrive?
Check-in begins at 9:45 a.m. for lead teachers. Doors will not open to students, chaperones or guests until 10:00 a.m. rain or shine. If you have a time sensitive reservation in either the Omni or Planetarium we suggest arriving for check-in 15-20 minutes prior to start time. Schools are responsible for communicating to bus drivers the appropriate times to return for lunch drop off and group pick up.
What if I’m running late?
Call 817.255.9440 if you are delayed the day of your visit. We’ll do our best to accommodate you. However due to capacity limits for timed programs we may have no alternative options for your group.
Can I bring extra Chaperones?
Yes! However, we book to capacity on a daily basis and cannot guarantee any admission beyond your reserved total. Adults arriving the day-of without being previously reserved through the school do so at their own risk. Teachers, call 817-255-9440 well in advance to make any adjustments to attendance. We strongly encourage final numbers are updated prior to your arrival. Museum membership benefits cannot be used for any school or group reserved program. This is stated on the back of every member card.
Where do we eat?
There is no outside food or drink allowed inside the museum nor is there any food storage available on site. Store all lunches and coolers on the bus before AND after lunchtime. Sack lunches may be enjoyed picnic style on any of the grassy areas surrounding the exterior of the building. In case of inclement weather lunches may be accommodated indoors. The lead teacher will sign up for a time and location during check-in.
Where do we park and is there a fee?
The Fort Worth City Council voted to charge for parking in all city owned surface parking lots in the Cultural District. Fees vary from $7-$10 cash per vehicle to be paid in the parking lot. Payment for bus parking is the responsibility of the group and is not collected by the museum or museum personnel. After student drop off, buses may park in the Harley lot located on the far south side of the building. Chaperones are welcome to park anywhere in the Cultural District however fees are applicable in every surface lot.
What about student behavior?
Students of all ages MUST stay with chaperones at all times. Chaperones MUST stay with students of all ages at all times. We ask students to remain on classroom behavior while visiting the museum for their safety and the safety of our guests. What if we have an emergency? Many of our staff are “connected” for instant communication. In case of an emergency they can immediately be in touch with the Security Team. Please share this information with your students.
Where is Lost and Found?
Lost and Found is located at the Admissions Counter.
I have a question that wasn’t answered.
Feel free to contact our Group Sales Department at 817-255-9440 or e-mail us at firstname.lastname@example.org. We’re always willing to help you feel confident in your field trip planning.
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