Guest Service Supervisor

Full-Time Employment

Basic Function and Responsibilities, including, but not limited to:

To support the museum’s core ideology and focus on the guest experience by giving guests the highest level of guest service. This individual will support the Guest Services Manager in hiring, cross training, supervising, orientation and permeability of all guest services staff.  They will provide quality, timely and accurate support of all guest services operations including Ticket Office, Omni Theater, and Exhibit Galleries. They will help the Guest Services staff set the tone for a positive experience for our guests, as well as, team members that report directly to this position.  Reports to:   Assistant Director of Guest Services

  • Support Guest Services Management Team in supervision and leadership of all Fort Worth Museum of Science and History Guest Services team members. This includes training, management, and evaluation of team members, in all areas.

  • Must be able to perform all Ticket Office responsibilities and cash transactions such as deposits, reports, balancing of safe and any other areas assigned in Ticket Office

  • Keep track of ticketing inventory and admission passes, as well as create admission pass rotations

  • Be informed and able to communicate to staff of all types of coupons and vouchers

  • Must be able to perform all functions of Cashier, Call Center Associate and Guest Experience Host.

  • Work as a Guest Experience Host including the positions of Cashier, Call center associate and Gallery Host as needed

  • Serve as an example and provide a superior level of guest service by being a positive role model in punctuality, appearance, attitude, and performance.

  • Enforce set Museum standards for guest relation policies by assuring guest safety and security, and by keeping operations efficient

  • Know, follow, and help instill the Museums Show Quality Standards in others

  • Knowledge and proficient in Patron Edge ticketing system, Microsoft Office (Word, Excel, Outlook)

  • Proficient in communicating ideas and new materials to large part-time team

  • Perform other duties assigned

Qualifications:

  • Must be 18 years of age and older

  • 2-5 years related experience in guest service and guest experience operations

  • Ability to multi-task and be detail oriented

  • Ability to lift at least 35 pounds

  • Excellent communication and organizational skills

  • Proficiency of MS Office (Word, Excel, PowerPoint, Outlook)

  • Ability to interact effectively with a diverse staff and visitor base

Human Resources Manager
Fort Worth Museum of Science and History
1600 Gendy Street
Fort Worth, Texas 76107
fax: (817) 255-9354


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