Concessions Manager, Full time-Exempt



The Concessions Manager is responsible for overseeing all Concessions operations especially associated with the Omni IMAX Theater.  This position sets the example and ensures the highest level of guest experience in concessions and reports to the Executive Vice President of Operations.


Basic Function and Responsibilities:

  • Ability to provide excellent guest service while working in a very fast-paced environment managing concession operations

  • Proper cash handling including deposit processing in adherence with  Museum Accounting processes and procedures

  • Reconcile financials with Accounting, vendors and service providers

  • Run daily reports, share as needed, and input that information into database

  • Responsible for balancing and issuing cash drawers

  • Establish and monitor the budgets for specific projects, balancing and working within the framework of an annual budget for event-related expenses.

  • Oversee scheduling  and resolve any issues and or conflicts

  • Identify and assess appropriate steps to resolve adverse situations

  • Inventory control: Assess inventory and prepare product orders as necessary

  • Stock and restock items as necessary

  • Hire, train and / or retrain Concessions Staff as needed on all procedures and upselling

  • Copy, file, and /or prepare paperwork as needed

  • Insure all sanitation procedures are followed relating to all local licensing regulations

  • Oversee designated opening and closing procedures to ensure areas are secure, efficient, and clean


Basic Requirements/Qualifications:


  • Must be 18 years of age or older

  • Prior concessions experience preferred including POS systems and purchasing

  • Experience with purchasing and F&B purveyors

  • Able to review and analyze sales and marketing trends

  • Must utilize excellent guest service skills to enhance the museum experience and meet the needs of museum guests with a positive attitude

  • Must be able to multi-task and be self-motivated

  • Must be able to communicate clearly and congenially with patrons about museum services, products, and programs

  • Possesses excellent cash handling skills and knowledge of daily sales reporting

  • Adherence to a uniform policy and grooming standards -must present a neat, professional appearance

  • Qualified candidate will be a mature, responsible, dependable individual who enjoys working in a fast paced environment

  • Must satisfactorily fulfill all departmental training requirements

  • Must obtain food handler’s license ,TABC license a plus

  • Must be able to lift up to 35 lbs.

  • Standing, stooping, and bending for long periods of time

  • Must be willing to work a flexible schedule that includes nights, weekends, holidays and special events









Fun Fact
IMAX film is strong enough to tow a full-size car!

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