Concessions Manager, Full time-Exempt
The Concessions Manager is responsible for overseeing all Concessions operations especially associated with the Omni IMAX Theater. This position sets the example and ensures the highest level of guest experience in concessions and reports to the Executive Vice President of Operations.
Basic Function and Responsibilities:
Ability to provide excellent guest service while working in a very fast-paced environment managing concession operations
Proper cash handling including deposit processing in adherence with Museum Accounting processes and procedures
Reconcile financials with Accounting, vendors and service providers
Run daily reports, share as needed, and input that information into database
Responsible for balancing and issuing cash drawers
Establish and monitor the budgets for specific projects, balancing and working within the framework of an annual budget for event-related expenses.
Oversee scheduling and resolve any issues and or conflicts
Identify and assess appropriate steps to resolve adverse situations
Inventory control: Assess inventory and prepare product orders as necessary
Stock and restock items as necessary
Hire, train and / or retrain Concessions Staff as needed on all procedures and upselling
Copy, file, and /or prepare paperwork as needed
Insure all sanitation procedures are followed relating to all local licensing regulations
Oversee designated opening and closing procedures to ensure areas are secure, efficient, and clean
Must be 18 years of age or older
Prior concessions experience preferred including POS systems and purchasing
Experience with purchasing and F&B purveyors
Able to review and analyze sales and marketing trends
Must utilize excellent guest service skills to enhance the museum experience and meet the needs of museum guests with a positive attitude
Must be able to multi-task and be self-motivated
Must be able to communicate clearly and congenially with patrons about museum services, products, and programs
Possesses excellent cash handling skills and knowledge of daily sales reporting
Adherence to a uniform policy and grooming standards -must present a neat, professional appearance
Qualified candidate will be a mature, responsible, dependable individual who enjoys working in a fast paced environment
Must satisfactorily fulfill all departmental training requirements
Must obtain food handler’s license ,TABC license a plus
Must be able to lift up to 35 lbs.
Standing, stooping, and bending for long periods of time
Must be willing to work a flexible schedule that includes nights, weekends, holidays and special events
THANK YOU FOR YOUR INTEREST IN THE FORT WORTH MUSEUM OF SCIENCE AND HISTORY!